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Terms & Conditions

CONDITIONS: All orders are subject to acceptance by our Order Desk upon verification of your account status. Prices do not include applicable taxes. All prices are subject to change without notice.

NEW CUSTOMERS: Orders for new customers will be processed once it has been established that the criteria of registered re-seller or corporate entity has been met. The initial order must be paid prior to shipping by Visa or MasterCard.

PAYMENT TERMS: Once your credit application form is completed, signed and returned to our offices, we will evaluate your files to establish your credit limit, (allow 1 to 2 weeks). Our terms are net 30 days. Interest will be charged at a rate of 1.5% per month on all accounts not paid on maturity. All overdue accounts will result in suspension of future deliveries. Cheques that are returned from the bank will be subject to a $50.00 service charge.

FREIGHT: Freight is FOB Langley BC (within Canada) or Blaine, WA (within USA) and shipped via the carrier of our choice, unless otherwise specified. Freight is pre-paid and invoiced unless otherwise specified. If additional transport costs were to apply, it is the customer's responsibility to ensure payment. Here is a list of additional fees commonly charged by carriers: wrong delivery address provided by customer, use of tailgate, wait time at delivery, delivery to a private residence, inside delivery, 2nd delivery attempt, refused delivery and remote area delivery. Please note this list is non-exhaustive.

HANDLING FEE: All orders under $200 are subject to a $25.00 handling fee and will be applied to each invoice.

ORDERS CHANGES AND CANCELLATIONS: Orders, once packed for shipping, cannot be changed or cancelled. Orders requiring customization cannot be changed or cancelled once the customization process has started.

RETURNS AND CLAIMS: Only in cases of incorrect delivery, defective or missing goods can items be claimed or returned; a return authorization from Customer Service must be obtained. Claims for shortages or damaged items must be made within 5 days of receipt of shipment. The customer must supply the billing number, the reason for the return as well as the number of items returned. Samples are not refundable unless returned pre-paid within 10 days. Stuffed Animal House Ltd. reserves the right to refuse any unauthorized returns.

BUYER'S RESPONSIBILITY: It is the consignee's and/or buyer's responsibility to inspect the merchandise upon receipt, in order to declare any defect, and to confirm receiving the correct style, size, colour and quantity. Stuffed Animal House Ltd makes all effort to assure the quality and the accuracy of each product sent. No return will be accepted on customized merchandise unless defective.