Frequently Asked Questions

Approved wholesale accounts can browse our catalogue, add items to your cart, and submit orders directly through this portal. Orders are sent to our team for processing. If you don't have an account yet, you can apply for one on our registration page.

Minimum order quantities vary by product. Most products are available by the individual piece for wholesale customers, while some items may have case minimums. Minimum order quantities are shown on each product page. The minimum dollar amount is $350 for all orders.

Orders typically ship within 3 business days for accounts in good standing with standard in-stock items. Orders with Name Drop (custom embroidery) or other customisation require 2–5 days additional lead time depending on the season. We'll contact you if there are any delays.

Please call us as soon as possible at 604.857.0086 or email us at office@stuffedanimalhouse.com if you need to modify or cancel an order. We can often accommodate changes if the order has not yet been processed. Custom embroidery orders cannot be cancelled once production has started.

All orders ship from our warehouse in Langley, BC (27527 51A Avenue, Langley, BC V4W 4A9).

We ship via standard carriers including FedEx and Canpar. Shipping costs are calculated based on order weight, size and destination. Contact us if you have specific carrier requirements or need expedited shipping.

We primarily serve Canadian and US wholesale accounts. For inquiries about international shipping, please contact us directly at 604.857.0086.

All orders ship from our location in Langley, BC. All customs documentation and clearances are handled by us, with no worries on your end. This means faster delivery and no customs headaches. All related customs charges and duties are paid upfront by us.

The current tariff charges affect all orders directly. For all shipments to the USA, we are charged a tariff directly on wholesale cost. To ease the burden on our valued customers, we pay for 50% of the tariff cost incurred; the other 50% is passed along to you. This appears as a 'tariff surcharge' on your invoice.

The Name Drop Program lets you add your location, resort, logo, or brand name via custom embroidery to our stock plush animals. This is handled entirely in-house by our embroidery and design team. It's one of our most popular offerings for gift shops, resorts, and tourist destinations. Browse Name Drop products in the catalogue or contact us for volume pricing.

Yes, we offer custom plush development for clients with unique requirements. Custom plush programs are handled on a case-by-case basis. Please see our custom plush page for more details, or contact us at office@stuffedanimalhouse.com to discuss your project, minimum quantities, and lead times.

Absolutely. All products in our catalogue have undergone independent third-party toy safety testing. Our products meet Canadian, American and applicable international toy safety standards.

Our product range spans from small keychains and zipper pulls all the way up to life-size display pieces. Size information is listed on each individual product page.

You can apply online using our registration form. Once submitted, our team will review your application. Approval is required before you can see wholesale pricing or place orders. Approved accounts receive a link to set your password.

Wholesale pricing is only visible to approved account holders who are logged in. This is standard practice for B2B wholesale — browse the full catalogue as a guest, then sign in or register to see your pricing.

Use the 'Forgot password?' link on the sign-in page to reset it yourself; we'll email you a link to choose a new password. If that doesn't work, call us at 604-857-0086.