Privacy Policy

What we collect and why

• Accounts: your name, business, contact details, addresses and login, plus your application and our approval notes. We use these to review wholesale applications and run your account. Passwords are stored only as salted hashes, never in readable form.
• Orders: your cart, delivery details, order notes, artwork and decoration choices. We use these to prepare, submit and fill your orders. The portal takes no payment: it does not ask for or store card details. SAH invoices you through its own business system.
• Messages: contact enquiries, the account and order emails we send, and feedback you send us. We use them to reply and to fix problems.
• Security: IP address, browser details, failed sign-ins and errors, used to prevent abuse and keep the portal working. Staff actions are logged with the person who took them, including when staff act for a customer.

Who can see it

Only SAH staff and Reborn Digital can see account and order information, and each sees only what their role needs. Other customers cannot see yours.

We share information only as needed to run the service: SAH's business system for your account and orders, carriers to deliver orders, and service providers for hosting, email delivery, bot protection on forms, and image preparation. Staff may send reference images or decoration text to an image-creation provider to prepare mockups. We do not sell personal information and the portal has no advertising trackers.

Cookies and visit measurement

We use cookies to keep you signed in and to stop automated sign-ups. The portal also remembers searches, drafts and display choices in your browser. See Cookies and browser storage for names, lifetimes and how to clear them.

We measure product demand and search use inside the portal, with no outside analytics tracker. We do not track visitors who are not signed in. For signed-in customers, summaries are tied to the business account, not to a browsing trail, and leave out IP addresses, prices, order notes, uploads and message text. Summaries are kept for 13 calendar months. Short-lived support records that can name your login are kept for up to 30 days.

Feedback and recordings

Feedback you send includes your account, the page, your browser and screen size, recent errors and a short history of pages and clicks. Typed form values are not collected, but error messages and button labels can still mention your work. Attaching a picture or recording your screen and microphone is your choice, and a recording can include anything visible or audible, so review it first. Where your browser supports it, recording uses the browser's own speech-recognition service to prepare a transcript, and that service may send audio to its provider. You can always send written feedback instead.

Where information is processed

SAH operates in Canada, but our hosting and email providers are based in the United States and may process information there and in other countries. Courts or authorities in those countries may be able to access it under their laws. Contact SAH with questions about this.

How long we keep it

Sign-in sessions last one day, or 30 days if you choose Remember me. Password-reset links expire after 30 minutes and invitation links after seven days, and each works once. Our copies of emails we sent expire after 90 days.

Accounts, orders and invoices, security records, submitted feedback and saved artwork have no automatic deletion date. SAH reviews each deletion request against the records it needs for your account, its business obligations and disputes. Our providers may hold backups under their own retention periods. Clearing your browser does not delete records SAH holds.

Your choices and requests

You can ask SAH to explain how it uses your information, give you access, correct it, or consider deleting it or withdrawing your consent. The rights and limits that apply depend on the law and the information involved. If we must keep a record or cannot do what you ask, we will explain why. Withdrawing information needed for your account or an order may prevent us from providing that service. Customers who are signed in see more detail about their account on this page.

Contact SAH

We will update this page and its date when these practices change.